Resources
find the information you need, quickly and easily!
Start Searching!
To browse, simply choose your search criteria using the menu to the right.
Practice Manager Toolbox - Patient Engagement
Text
Dealing with Disruptive Patients
Disruptive behavior is any conduct that hinders a provider’s ability to administer care.
Links
Telemedicine Resources Webpage
Our telemedicine webpage under our COVID-19 News-Updates-Resources section provides you with needed information on providing telemedicine services.
Text
Office Procedures Can Enhance Patient Satisfaction, Reduce Risk
Here are ways you can enhance your patients’ experience with your office.
Links
Centers for Medicare & Medicare Services (CMS) Telemedicine Fact Sheet
The CMS has provided a fact sheet with takeaways about telemedicine.
Links
Guide on Medicare Telehealth Coding/Billing Guidelines
MedChi has provided a guide on Medicare Telehealth Coding/Billing Guidelines.
Links
Telemedicine Consent Form
If you wish to incorporate telemedicine in your practice, we recommend using the following telemedicine consent form as a template for your practice.
Links
Telemedicine Consent Form from the American Academy of Pediatrics
If you wish to incorporate telemedicine in your practice, we recommend using the following telemedicine consent form as a template for your practice.
Text
Ten Tips for Dealing with Difficult Patients
The below summary lists ten tips you can use when dealing with difficult patients.
Links
Avoiding Patient Abandonment
This site, from the Maryland Department of Health, will assist you in avoiding patient abandonment.
PDF
Sample Confidentiality Agreement
In some instances, patients’ are given protected health information when they leave the practice. A ...
PDF
Sample Letter: Denial of Fee Reduction
Practice managers’ can be faced with patients who do not feel as though the fee-for-service they were provided was accurate. This form will help you address those situations where no changes are to be made.
PDF
Sample: PT Discharge Letter
Sometimes, after the provider-patient relationship becomes severed, it is appropriate to discharge the patient. This template will assist you in that process.