Professionals Advocate

Risk Management

In today's litigious society, risk management is essential to the practice of quality medicine. ProAd offers the resources you need to minimize your risks as a health care provider.

The most effective way to protect your practice is to prevent claims from occurring. For this reason, ProAd offers continuing risk management education. Whatever your specialty, whatever your interests, you can learn more about minimizing your risks as a health care provider by taking advantage of these invaluable offerings:

Live and self-paced risk management education programs presented by knowledgeable medical, legal, and claims management experts. Participants can receive premium credit and CME credit.
Timely publications that examine important risk management issues and offer practical advice on lowering your risk of a lawsuit.
A library of online risk management resources for a wide variety of topics, including patient care, communications, record keeping, and much more.

Need to talk to a person? Risk management experts are available via phone (410-785-0050, or toll-free at 800-492-0193) 8 a.m.-4:30 p.m. Monday-Friday to answer your individual questions. If you have a practice-related question or concern, we’re ready to listen and offer guidance to help you identify and reduce your liability risk exposure. Please note, however, that any advice we give should not be construed as legal advice.

ProAd's Risk Management department can also be reached by texting 443-689-0169. If you text this number with a question or a request for a call back, you consent to receive text messages from ProAd and understand that standard messaging rates may apply. ProAd will not text you for purposes other than answering your question or arranging a time for a call to answer your question, but you may opt out of texts from ProAd at any time by responding 'STOP' to a text message.

Education Programs

Search and register for our 2026 risk management education programs.

Dear Colleague:

As Doctors, we know that risk can lurk just below the surface – unseen, but capable of disrupting your practice. Professionals Advocate’s 2026 Risk Management programs are designed to help you mitigate that risk and are based on the Company’s claims experience.

To accommodate busy schedules, Doctors may choose to attend a live program or to complete a self-paced online program. Doctors who complete an eligible program will earn CME/CDE credit and receive a premium credit on their next renewal policy.

Please see below for registration and course information and call the Risk Management Department at 410-785-0050 or 800-492-0193 with any questions. We look forward to supporting your practice in 2026!

Sincerely,
George S. Malouf, Jr. M.D., FACS
Chair of the Board

Search & Register for a Program

LIVE IN-PERSON/LIVE WEBINARS

MEDICAL MUTUAL and Professionals Advocate (ProAd) will continue to utilize GoToWebinar to facilitate our live online webinar training in 2026. In addition to live webinars, we will continue to offer live in-person events throughout the State. Once you have registered for the program, you will receive an email from MEDICAL MUTUAL/ProAd containing a URL to register for the webinar with GoToWebinar – you will only need to enter your name and email address into their system. If you are attending a live in-person program, you will receive a confirmation notice along with the date, time and location of the event.

For webinars, you will receive a confirmation email from GoToWebinar containing a “Join Now” link to access the webinar and instructions on how to do so the day of the event. You will either use your computer’s audio (VoIP) or your telephone for audio. For the best possible experience, please use a desktop or laptop computer with a headset for audio. We do not recommend logging in through your mobile device. The audio only (dial in) option is no longer available. To insure you have good sound quality during the webinar we suggest testing the connection of all of your audio devices prior to the event. We suggest creating a calendar event to remind you of the webinar. You will also receive additional reminder emails to alert you of the upcoming webinar.

Day of the event: You will receive an email alerting you that the event is about to take place. You may log in 30 minutes prior to the event. You will enter the meeting muted. Any course materials (if applicable) will be attached as handouts that you can access on the side task bar at any time. Once the webinar starts, one of our coordinators or speakers will make an announcement. During the program, if you have any questions or comments, please use the chat function and one of our coordinators will alert the presenter and your question will be addressed. Much like our live in-person training, you will need to be present for the entire course. The same “grace period” is applied to webinars (no one admitted to the webinar after 6:30 – see program schedule below for additional details). Once the program is completed, a pop-up window will appear which will ask you to complete a brief evaluation of the course you just attended. We ask that you complete the evaluation to assist us in providing the best possible programs for our Insureds. After you have completed the program a copy of your certificate of completion will be emailed to you at the email address you provided.

REGISTRATION INFORMATION — PHYSICIAN PROGRAMS

PROGRAM FEE

The first program costs $60 per person. Additional programs cost $30 per person.

PROGRAM SCHEDULE

5:30 p.m. Registration and light dinner (if attending in-person)/Log into webinar and wait for session to begin

6:00 p.m. Program begins

6:30 p.m. Grace period ends (no one admitted after this time)

8:00 p.m. Program ends

Please note: You MUST participate in the entire program to quality for a 5% discount and CME Credits. Only participants who sign in prior to 6:30 p.m. and who stay until the end of the presentation will be counted as in attendance and receive the discount and CME Credits.

CANCELLATION / RESCHEDULE POLICY

If you have already paid for a program and would like to reschedule for a different program or date, please call our Risk Management department at 800-492-0193 or 410-785-0050. We will apply your payment to another program of your choosing. However, due to program commitments for facilities, program fees are non-refundable in the event you are unable to attend. Should we cancel a program due to insufficient registration, your payment may be refunded or applied to a new date.

Accreditation

ACCREDITATION STATEMENT

MEDICAL MUTUAL Liability Insurance Society of Maryland / Professionals Advocate is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

DESIGNATION STATEMENT

MEDICAL MUTUAL / Professionals Advocate designates this live activity for a maximum of two (2) AMA PRA Category 1 Credits.™ Physicians should claim only the credit commensurate with the extent of their participation in the activity.

DISCLOSURE POLICY

It is the policy of MEDICAL MUTUAL / Professionals Advocate to ensure balance, independence, objectivity and scientific rigor in all its sponsored educational activities. All faculty participating in activities sponsored by MEDICAL MUTUAL are expected to disclose to the program participants any relevant financial relationships related to the content of their presentation(s).

If you have any questions, please contact our Risk Management Services Department at 410-785-0050.

Search & Register for a Program

Doctors RX Newsletter

Our bi-annual risk management newsletter addresses timely topics in medicine and provides Insureds with the opportunity to receive a CME Credit.

Podcasts

Browse our library of risk management podcasts. Topics cover Doctor-Patient communications, practice issues, managing claims and much more.

Stay up-to-date while you're on-the-go! Listen online or download our podcasts to keep abreast of the latest issues in claims, communications, practice management and risk management.

Risk Management Alerts

We collect risk management news and alerts issued by medical organizations so you can view them all in one convenient place.

The latest risk management news and alerts issued by medical organizations.

Risk Management Medical News

Read the latest medical news.

Up-to-the-minute medical news from around the web.

HIPAA Practice Risk Survey

This free, 40-question online survey helps you evaluate the strength of your practice's electronic PII protection planning.

Evaluate the strength of your practice’s cyber security with this 40-question survey, designed by our security and risk management experts.

Start the Assessment

This 40-question online survey is designed to help you assess the status of your electronic security and PII protection planning. After each question, you will receive a response indicating whether your answer was correct or incorrect and additional information on the topic.

Topics include:

Physical security and access controls
Network security
Employee access
Storage and backup security
Policies and procedures

For questions regarding how best to reduce risk in your practice, browse our risk management resource center or contact us.

Practice Self-Assessment Survey

Is your practice vulnerable to a lawsuit? This short survey highlights areas within the non-clinical aspect of your practice that may affect the likelihood of a lawsuit.

Is your practice protocol leaving you open to lawsuits? This short self-survey can help you identify risk.

The Office Practice Self-Assessment Survey is a short self-survey designed to help you determine which areas within the non-clinical aspect of your practice may be leaving you open to a lawsuit. Medical record documentation, patient scheduling, prescriptions and patient communications are all non-clinical aspects of your practice that can affect the likelihood of a claim.

Topics include:

Patient privacy
Telecommunications
Follow-up appointment protocol
Missed or cancelled appointment protocol
Lab result notifications
Patient chart maintenance

For questions regarding how best to reduce risk in your practice, browse our risk management resource center or contact us.