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Human Resources Best Practices

A list of Human Resources best practices that you can utilize at your practice.

Create and maintain HR policies and procedures

  • Review policies with all new hires, even temporary employees
  • Reevaluate regularly and update policies as needed - keep employees in the know
  • Check out sample policies online and tailor them to meet your practice needs or seek the advice of an HR professional

Take the hiring process seriously

  • Talk less/listen more during job interviews
  • Ask questions that provide for more than a yes or no response, but be careful to avoid questions that are prohibited by law (refer to EEOC guidance)
  • Don’t hire just anyone (particularly family members or patients)

Maintain employee documentation

  • Keep job descriptions current (no more than 3 years old). Update as job duties change/evolve
  • Maintain employee files that contain the application, performance reviews, counseling, emails, signed documentation, benefits documentation and forms

Treat employees equally and with respect

  • Set expectations up front - be the positive example
  • Be consistent in your dealings with all employees
  • Act quickly with immediate feedback – good or bad
  • Avoid biased behavior (positive attitude and feedback towards employees you like, but negative towards those you don’t)
  • Praise in public, correct in private
  • Keep employee issues confidential

Have resources and counsel available for HR issues as they arise

  • Know where (and when) to turn for guidance (i.e., state and federal Department of Labor website, Society for Human Resource Management website, MGMA, human resources trade publications, etc.)
  • Have a relationship with an attorney specializing in employer labor issues

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