Risk Management
Patient-Doctor Communications
Communication Tips
Risk Management Communication Tips
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Avoid distractions during patient encounters
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Give patients a full minute to talk without interrupting
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Make eye contact
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Be empathetic and supportive
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Encourage patients to make lists of concerns/complaints
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Address a patient's level of concern or anxiety about their problem
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Avoid reaching for the doorknob while either of you are talking
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Involve family members, if possible
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Avoid medical jargon
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Check your patient's understanding of what you're telling them
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Encourage patient feedback
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Be an active listener - be sensitive to what the patient isn't saying
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Provide written information/instruction sheets
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Leave time for questions